Frequently Asked Questions

For Candidates

  • You can apply directly to job listings or create an account and submit your application along with your resume. We will then connect you with a recruiter who specializes in your field. You can also contact us directly:

  • The specific requirements to apply vary depending on the position and specialty. Generally, you will need to have relevant certifications, a valid license to practice, and professional experience in your field. Additional requirements will be specified in the job listing.

  • It is recommended to reach out to us as early as possible, ideally several months in advance of when you are looking to start your next assignment. This allows sufficient time for processing your application, matching you with a suitable position and onboarding.

  • The application process duration can vary, but it generally takes a few weeks from the time you submit your application to receiving an assignment offer. This includes the time needed for background checks, credential verification, and interviews.

  • Assignment lengths can vary widely. They can range from 13 weeks to one year, depending on the needs of the healthcare facility and your availability. Specific details will be provided for each assignment.

  • Our benefits plans vary per specialty and if you are on a local or travel assignment. Job listings will showcase benefits, or you can ask a recruiter for more details.

  • Payment is typically processed through direct deposit. You will be paid weekly, which will be detailed in your employment agreement. Our payroll department is available to assist with any payment-related questions.

For Clients

  • We staff a wide range of healthcare professionals from nurses to physicians and everything in between.

  • We work with various healthcare facilities, including hospitals, clinics, long-term care facilities, rehabilitation centers, and outpatient facilities. We work with commercial facilities, government facilities, school districts and correctional facilities. Our goal is to meet the diverse staffing needs of our clients.

  • Yes, we offer both temporary and permanent staffing solutions. Whether you need short-term coverage or long-term placements, we can provide qualified healthcare professionals to meet your needs.

  • The cost of our staffing services depends on various factors, including the type of staff required, the duration of the assignment, and the location of your facility. Contact us for a customized quote based on your specific needs.

  • Our screening process includes verifying credentials, conducting background checks, and assessing professional experience and skills. We also conduct interviews and reference checks to ensure that we provide highly qualified and reliable healthcare professionals to our clients.

  • To request staff, please fill out this form. Our team will work with you to understand your staffing needs and provide suitable candidates for your facility.

  • Please fill out this form.

For Providers

  • Please reach out to your assigned Millbrook recruiter or our credentialing specialists at credentialing@millbrooksupport.com.

  • If you're experiencing payment issues, please follow these steps:

    1. Review Payment Schedule: Ensure you understand the payment schedule and that you have met all submission deadlines for weekly timesheets.

    2. Check Direct Deposit Information: Verify that your direct deposit information is correct in our system.

    3. Contact Payroll Department: If the issue persists, contact our payroll department. Provide specific details about the issue, such as the payment period in question and any discrepancies noticed.

  • If you're having trouble accessing your account, please follow these steps:

    1. Reset Your Password: Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

    2. Check Your Email: Ensure you're using the correct email address associated with your account.

    3. Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve login issues.

    4. Contact Support: If you're still unable to access your account, please contact us. We are available to assist you with any account-related issues.

  • As your assignment nears its end, please consider the following steps:

    1. Check for New Assignments: Log into your account and check for new assignment opportunities that match your skills and availability.

    2. Contact Your Recruiter: Reach out to your Millbrook recruiter to discuss potential future assignments and express your preferences for location, duration, and specialty.

    3. Update Your Resume: Ensure your resume and profile are up-to-date with any new skills or experiences gained during your current assignment.

    4. Complete Feedback: Provide feedback on your current assignment to help us improve and match you with the best possible opportunities in the future.

  • If you encounter any problems with your assignment, you should contact your Millbrook recruiter immediately. We are here to support you 24/7/365 and will work to resolve any issues promptly to ensure a positive working experience.

  • When you refer a qualified friend or colleague to us, we’ll pay you a Referral Bonus that ranges from $250 to $1,000 once they're hired. Please fill out this form.

    Please note that you do not need to be a Millbrook employee in order to receive this referral bonus!

  • There are many ways to reach us: